Note: Due to high order volume orders may not ship the following day if our shipping schedule is already full. After the order is placed, we will contact the customer by e-mail with a proposed ship day and all the details pertaining to the shipment. Orders containing frogs ship FedEx overnight, orders containing only dry goods ship FedEx Ground. If you would like to request shipping on a different day, or if you have a preferred day to receive the package, feel free to let us know. Before we ship, we must get confirmation from the customer that they will be able to receive or pick up the package on the agreed upon arrival date, or we will not ship.
We guarantee healthy arrival and customer satisfaction on all of our shipments, with the following terms:
If delivered to the customer's address, the package must be opened upon delivery. If held at a FedEx location, the package must be picked up within 2 hours of being available for pickup. We cannot provide a warranty unless the package is opened and
inspected soon after arrival.
We are a FedEx approved shipper of live animals, and our packaging is also certified by FedEx.