After the order is placed, we will contact the customer by e-mail before the start of the next business day, with a proposed ship day and all the details pertaining to the shipment. Orders containing frogs ship FedEx overnight, orders containing only dry goods ship FedEx Ground. If you would like to request shipping on a different day, or if you have a preferred day to receive the package, feel free to let us know. Before we ship, we must get confirmation from the customer that they will be able to receive or pick up the package on the agreed upon arrival date, or we will not ship.
- We may require pickup at a FedEx location when temps are projected below 48 degrees at your location at 7 AM the day of delivery, or above 80 degrees at your location at 10:30 AM the day of delivery. Otherwise, we ship for delivery directly to the shipping address you provided. (Note: If temperatures are below 40 degrees at 7 AM, we may require pickup at a FedEx Ship Center).
Temperatures below 32 degrees or above 90 degrees (either at your location or the Memphis FedEx hub) do not present a safe enough window for shipping frogs. We do not ship frogs outside of those temperatures.
We guarantee healthy arrival and customer satisfaction on all of our shipments, with the following terms:
If delivered to the customer's address, the package must be opened upon delivery. If held at a FedEx location, the package must be picked up within 2 hours of being available for pickup. We cannot provide a warranty unless the package is opened and
inspected upon arrival.
We are a FedEx Approved Shipper of Live Animals, and our packaging is also certified by FedEx.